Our website offers a variety of toys, including Transformers, Gundam, Blocks, Model Kits and more. If you can't find the toy you want, please contact us via contact@gobotstore.com.
We ship our packages from China.
For United States Buyers: You'll be pleased to know that your purchases are completely free of tax.
For Buyers in the European Union: The cost of shipping for packages weighing under 2 kilograms includes the necessary taxes, so you won't have any additional tax to pay.
For Shipments to Other Countries: When it comes to international deliveries, such as those to Canada, Peru, and other nations, we proactively implement measures to minimize the potential for import taxes. We do this by strategically marking the package values at a range of approximately 15 to 50 USD. This tactic is designed to significantly decrease the probability that your imported goods will be subject to taxes, ensuring a more seamless and cost-effective shopping experience.
Certainly, if your order has not yet been shipped, you have the option to cancel it by getting in touch with our customer service team or just mail to service@gobotstore.com. In the case of orders that have already been dispatched, they will be subject to our established return policy for further processing.
We are dedicated to ensuring you have an optimal shopping experience and are here to support you throughout the process. Should you have any inquiries or require additional assistance, please do not hesitate to contact us. We are more than happy to help.
If you receive goods with quality problems, please promptly contact our customer service team and provide relevant evidence. We will expediently address the matter to ensure your satisfaction. Your experience is our priority, and we are committed to resolving any issues with the utmost care and attention.
The shipping duration may vary depending on your country/region, generally ranging from 12 to 24 business days. Please note that delivery times can differ based on specific locations and customs procedures. We strive to ensure timely delivery and appreciate your understanding as we work to deliver your order efficiently.
You can log into your account to view the order status or contact our customer service team for the latest updates. We aim to provide transparency and assistance in tracking your order, ensuring you are informed every step of the way.
Currently, you can pay for your order via PayPal, and more payment methods will be supported in the near future.
Pre-orders can be canceled before shipping.
However, regarding the deposit, some product deposits are refundable, such as most products with a $1 deposit.
For products with a deposit exceeding $1, the deposit is non-refundable as we have already paid it to the manufacturer. Of course, we encourage you to communicate with our administrators, and in certain special cases, the deposit can be returned to you in the form of a coupon.
We hope for rational consumption to avoid financial issues caused by the deposit for both parties.