Overview

Our refund and returns policy lasts 7 days. If 7 days have passed since you sign the package, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase. And customer are responsible for the return shipping cost+10% restock fee.

There are certain situations where only partial refunds are granted:

  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 7 days after delivery.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at service@gobotstore.com.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Shipping returns

If your item has defects, please contact us and we will apply the replacement parts and send you as soon as possible (It may take 1-3 weeks to get the repalcement parts from the factory). 

To return your product, please contact customer service for return address. 

You will be responsible for paying for your own shipping costs and 10% restock fee for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping and 10% restock fee will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at gobotstore@gmail.com or social media (Facebook and Instagram) for questions related to refunds and returns.