Shipping Address:

• Ship only to the buyer's provided address.
• The buyer is responsible for providing a correct shipping address.
• Changes to the shipping address must be requested before shipping.
• No shipping to Military or APO addresses.
• If an item doesn't arrive due to an address issue, no refund will be provided.

Lost / Undelivered Shipment:

• If a package is undelivered for over 30 days, an investigation will be initiated with the shipping company.
• If there's no response after 60 days, the shipment is considered lost and a resend will be arranged.

Lost Shipment Guarantee:

• Buyers can opt for insurance during the shipping method selection.
• If the shipment is lost before reaching the destination country, or if there's no update for over 30 days, a resend or refund will be provided.
• The same applies if the shipment is lost after being handed over to the service provider.

Claims for Lost Shipments:

• Proof of lost shipment is required, including tracking updates and courier company's proof of non-delivery.

Force Majeure:

• Delays caused by unforeseen events such as social unrest, natural disasters, government actions, and other uncontrollable circumstances are not the responsibility of the client.

Packing & Condition:

• Orders are carefully packed with an aim to reuse packing materials for environmental reasons.
• No custom packaging requests are entertained.
• While best efforts are made to ensure items are in good condition, box condition is not guaranteed.

Order Processing and Shipping Time:

• In-stock items are shipped within 2-4 business days after payment.
• Shipping times vary based on the destination country and chosen method.

Damaged Items:

• Do not open the package if damaged. Contact customer service for a replacement.

Refunds / Returns:

• Returns are accepted for factory-sealed items within 7 days of delivery.
• The buyer is responsible for return shipping costs.
• Items must be returned in the same condition they were shipped.
• Factory defective items can be exchanged for the same item only.
• Minor paint blemishes are not considered defects.
• Returns due to seller's error will have return shipping costs covered by the seller.

For more details of Refund, check it here.